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Terms & Conditions

Welcome to Glow-Tech. By using our website and engaging with our services, you agree to the following terms and conditions. These terms govern your access to and use of our website, including browsing our catalog, making product inquiries, and placing orders. If you do not agree with these terms, please do not use our website.

Product Information & Ordering

Glow-Tech provides a wide range of lighting solutions for various applications. Our website serves as an online catalog showcasing our products. While we strive to keep product details accurate and up to date, availability and specifications may change.

Orders cannot be placed directly through the website but can be made via the following methods:

  • Contact form

  • Inquiry button on the product pages

  • Email

  • Phone

Once you submit an inquiry, a member of our team will confirm product availability, pricing, and estimated delivery times.

Pricing & Payments

Prices (if displayed) are indicative and subject to confirmation upon inquiry. Payment terms and methods will be communicated during the order confirmation process. Glow-Tech reserves the right to update product prices at any time without prior notice.

Delivery & Shipping

We aim to process and deliver orders promptly. Delivery times will be provided upon order confirmation and may vary depending on the product, location, and shipping method. Customers will be notified of any delays. Glow-Tech is not responsible for delivery delays caused by third-party couriers or unforeseen circumstances.

Returns & Refunds

We want you to be satisfied with your purchase. Our return policy is as follows:

  • Returns for undamaged products can be made within 14 days of delivery.

  • No returns on sale items unless faulty.

  • The buyer is responsible for return postage costs unless otherwise agreed.

  • Returned items must be in their original packaging and condition.

To initiate a return, please contact our customer support team with your order details.

Warranties

All our products come with a minimum one-year warranty. Some select items have an extended warranty of up to five years. Warranty coverage includes manufacturing defects but excludes damages caused by misuse, improper installation, or normal wear and tear.

If you experience an issue covered under warranty, please contact us with proof of purchase, and we will arrange a resolution, which may include repair, replacement, or refund at our discretion.

Limitation of Liability

Glow-Tech is committed to providing high-quality products; however, we are not responsible for:

  • Improper installation or use of products.

  • Damage caused by third-party handling.

  • Indirect, incidental, or consequential damages related to product use.

Our total liability for any claim is limited to the price paid for the purchased product. We do not guarantee that our website will always be available, error-free, or uninterrupted.

Intellectual Property Rights

All content on this website, including images, text, logos, and product descriptions, is the property of Glow-Tech and is protected under copyright laws. You may not copy, distribute, or reproduce any content without our express permission.

​​Website Use & Third-Party Links

Our website is intended for lawful use only. You agree not to misuse the website in any way, including attempting to hack, disrupt services, or collect data without authorization.

We may provide links to third-party websites for additional resources or references. Glow-Tech is not responsible for the content, security, or privacy practices of these external sites.

Governing Law & Dispute Resolution

These terms and conditions are governed by the laws of the United Kingdom. In the event of a dispute, both parties agree to attempt resolution through negotiation or mediation before pursuing legal action.

Changes to Terms

Glow-Tech reserves the right to update these terms at any time. Changes will be posted on this page, and continued use of our website constitutes acceptance of the updated terms.

Contact Information

If you have any questions about these terms or need assistance, you can contact us via:

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We appreciate your trust in Glow-Tech and look forward to serving you with quality lighting solutions.

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